The uncomfortable conversation with the woman giving me a facial that preceded me spending an obscene amount of money on various ointments and gunk

Her: So what's your skincare routine?
Me: When you say 'routine'?
Her: Do you cleanse, exfoliate, moisturise?
Me: I.. moisturise. I wear sunscreen-moisturiser during the day.
Her: Good. Anything else?
Me: Uh. I soap.
Her: (Silence).
Me: I... use soap.
Her: Right. Now, you're going to feel a slight itching sensation...