Why not indeed...

I do try not to link to Charlie Brooker’s very entertaining column every week, partly because I figure anyone who likes his stuff is probably reading him already and partly because it smacks of a certain laziness on my part (“I haven’t written anything good but um… this guy has so read him instead”). But I'm doing it anyway because I think his most recent column has something for everyone who has ever had to deal with a pissed off customer or reader. And, for those of us here at Community, that is pretty much everyone.

"Here's a sentence rarely used to open newspaper columns: why don't the vast
majority of people just blow their own heads off?"

You can read the rest here.